Frequently Asked Questions

Find answers to common questions about Tokena wallet and its features.

General Questions

Learn about Tokena wallet, our mission, and how we're different from other crypto wallets.

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Security & Passkeys

Understand how passkeys work and why they're more secure than traditional seed phrases.

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Features & Services

Explore the features and services offered by Tokena, including DeFi and banking integrations.

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Frequently Asked Questions

Find answers to common questions about Tokena wallet and its features.

A non-custodial wallet is a cryptocurrency wallet where you have full control over your private keys and, therefore, your funds. Unlike custodial wallets (like those on exchanges), no third party can access, freeze, or manage your assets. With Tokena, you maintain complete ownership of your crypto assets.

Passkeys are a modern authentication standard that replaces traditional passwords with stronger, phishing-resistant security. With Tokena, passkeys use your device's built-in security features (like fingerprint sensors or facial recognition) to securely authenticate you without requiring you to remember or store seed phrases. Your private keys are secured by your device's hardware security and can only be accessed with your biometric data or device PIN.

Yes, security is our top priority. Tokena uses industry-leading security measures including passkey authentication, biometric verification, and device-level encryption. As a non-custodial wallet, your private keys never leave your device, and we have no access to your funds. Additionally, our code undergoes regular security audits by independent third parties.

Tokena itself doesn't charge fees for basic wallet functionality. However, when making transactions on blockchain networks, you'll need to pay the standard network fees (gas fees). For certain premium features or services like fiat on/off ramps, there may be small processing fees which are always clearly displayed before you confirm any transaction.

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Security & Passkeys FAQ

Learn more about how Tokena keeps your assets secure with passkey technology.

What are passkeys and how do they work?

Passkeys are a modern authentication standard that replaces traditional passwords with stronger, phishing-resistant security. They use public-key cryptography to create a unique digital key for each account that is stored securely on your device. When you authenticate, your device uses this key to prove your identity without sending any secrets over the network. With Tokena, passkeys use your device's built-in security features (like fingerprint sensors or facial recognition) to securely authenticate you without requiring you to remember or store seed phrases.

How are passkeys more secure than seed phrases?

Seed phrases, while secure in theory, have several practical vulnerabilities: they can be lost, stolen, or phished. Many users store them insecurely or struggle to manage them properly. Passkeys eliminate these issues by binding authentication to your device's hardware security and your biometric data. They can't be phished because they're tied to specific applications and websites, and they can't be stolen without physical access to your unlocked device. Additionally, passkeys can be securely synced across your devices through your platform's encrypted cloud storage (like iCloud Keychain or Google Password Manager), providing better backup and recovery options.

What happens if I lose my device?

If you lose your device, you can recover your wallet using the passkey recovery process. Unlike traditional seed phrases that can be lost or stolen, passkeys can be securely synced across your devices (if you've enabled this feature) or recovered through your platform's account recovery process (like your Apple ID or Google account). This provides a more user-friendly recovery experience while maintaining strong security. If you've enabled passkey syncing, you can simply log in on a new device using your platform account and biometric authentication. If you haven't enabled syncing, you can use the account recovery process provided by your platform.

Can someone access my wallet if they steal my phone?

No, even if someone steals your phone, they cannot access your Tokena wallet without your biometric authentication (fingerprint, face ID) or device PIN/password. Passkeys are protected by your device's secure enclave or trusted execution environment, which keeps them isolated from the rest of the operating system. Additionally, after multiple failed authentication attempts, the wallet will lock for security purposes. For extra security, we recommend enabling remote wipe features on your device through services like Find My iPhone or Find My Device for Android.

Features & Services FAQ

Discover more about Tokena's features and integrated services.

What cryptocurrencies does Tokena support?

Tokena supports a wide range of cryptocurrencies including Bitcoin, Ethereum, and many popular ERC-20 tokens. We're constantly adding support for more cryptocurrencies and blockchain networks to provide you with the most comprehensive wallet experience. Our multi-chain architecture allows us to quickly integrate new blockchains as they gain adoption and relevance in the ecosystem.

How does Tokena integrate with DeFi?

Tokena provides seamless access to decentralized finance (DeFi) protocols directly from the wallet interface. You can stake your assets, provide liquidity to pools, lend your crypto to earn interest, and more—all without leaving the app. Our DeFi integrations are designed to be user-friendly while still giving you full control over your assets. We carefully vet and integrate with established DeFi protocols that have undergone security audits to minimize risk, while providing clear information about potential returns and risks for each DeFi opportunity.

What banking services does Tokena offer?

Tokena bridges the gap between crypto and traditional finance by offering banking services such as the ability to purchase crypto with fiat currency, cash out to bank accounts, and in some regions, access to crypto-backed debit cards. These services make it easy to use your crypto assets in everyday life. We partner with licensed financial institutions to provide these services in compliance with local regulations. The availability of specific banking features may vary by region due to regulatory requirements.